Situation / Request: The COVID-19 pandemic had an immediate and significant impact on our daily business, reducing volume drastically and posing a high risk of permanently losing customers. I was tasked with finding alternative solutions to protect both our clients’ interests and the company’s operations.

In addition, I was appointed to oversee the supply of medical equipment, including masks, from our supplier’s facility to our headquarters. These supplies were intended for all French FedEx team members—a critical responsibility, especially given the scarcity and sensitivity of such goods at the time.

Solution: Reactivity and communication were key to maintaining a baseline level of business. With the closure of stores, logistics platforms, and head offices, we had to secure goods and find temporary storage until normal operations could resume. For customers who could continue operating, I customized solutions such as direct vehicles, Aircraft on Ground (AOG) services, and On-Board Courier (OBC) options.

Results: Despite the challenges, we retained all our customers, many of whom appreciated our responsiveness and commitment to doing everything possible under difficult circumstances.

I successfully managed the distribution of medical supplies to all French FedEx team members, and the process went smoothly without any negative feedback. As a result of my management during the COVID crisis, I was honored with the FedEx Rising Star Award.